Conflict Resolution and Anger Control
By Charles Hopkins
Published 09/20/2007 | Self Improvement
Conflict resolution is such an important issue that organizations
exist, whose sole function is to provide training in conflict
resolution. Conflict resolution is about teaching people new ways to
work through and resolve disputes that don't involve violence, and is
an immediate priority for many organizations today.
Conflict resolution is being used with increasing frequency to
supplement, and in some cases, supplant traditional decision-making
processes at all levels of government. Conflict resolution is tricky
because from the very beginning it takes setting aside the ego and
listening to the other party, which does not usually come naturally to
most of us.
Conflict resolution is a very important topic under the key
knowledge area of Human Resource Management in Project Management.
Conflict resolution is a skill based in good communication practices
and an understanding of interpersonal dynamics, therefore, successful
implementation of conflict resolution policies and procedures is often
contingent on providing supervisors with appropriate training and
coaching on the policy, procedures and interpersonal skills.
Stress happens to all of us -- deadlines, conflicting demands,
constant interruptions, financial pressures, our kids, other people's
kids, and often the unpredictable actions of the people who work with
us who are also suffering from stress. Stress is merely a load on the
system -- anything that gets our hearts going and our breathing rate
Stress, like exercise, can make us stronger if we take it in
regular, increasing doses, but if stress is allowed to take over our
lives, then it can affect our personal physical health and could even
lead to a fatal heart attack.
Many men who batter their wives use anger as an excuse for their
abuse, much as they blame alcohol, stress, or other individuals.
Communication in Management
Communication in management is a vital part of running a successful
company. Communication involves more than the words that come out of
your mouth; good communication in management involves managers talking
to their workers on an equal basis and finding out what problems the
worker might be experiencing (either personal or to do with them doing
their job efficiently), and trying to find a good compromising
Heavy-handed management that doesnt consider the workers problems
will inevitably result in a badly run company, low morale, and bad
customer relations. Communication enhancement and anger or stress
management techniques are often used especially in Japanese firms in
order to control anger.
The key to a successful relationship lies in communication. Anger
destroys relationships, leads to violence against others and ourselves,
makes us depressed, and generates chemicals that eat away at us at the
For a good relationship, we need to control the effects of anger on
our finances, our health, our relationships, our work, the way we
drive, the way we react to our children and pets, and the way that we
react to authorities, people in customer support areas, Doctors,
If you need medical attention, GET IT, otherwise you jeopardize
your mental health, your physical health, your relationships and your
life by your anger. We may not be able to change our mental capacity
and personality but everyone can learn good communication skills to
improve the way they get along in all relationships, not just marital
type ones. Often relationships fall apart due to things people say to
each other in anger.
The behavioral skills promoted by anger control include:
Anger control is designed to make the individual more aware of this
process and enable him or her to intervene in it. Anger control no
doubt contributes to the redirection or reduction of anger and of
aggression in many individuals. However, anger control fails to account
for the premeditated controlling behaviors associated with abuse.
Anger control is often misrepresented as a quick-fix solution that
may endanger battered women. However it tends to consider the abuse
from the psychological point of view rather than accept the more
uncomfortable task of confronting the economic, social and political
injustices that perpetuate the problem. Anger control is possible once
you decide you want to control the anger and not let it control you.
Cognitive behavioral treatment is sometimes used to try and
overcome severe anger in posttraumatic stress disorder cases. The
cognitive aspect is therefore emphasized in treatment, as is improved
assertiveness and communication skills.
Arousal reduction uses stress management techniques such as progressive relaxation exercises and calming visualizations.
95% of the time, anger makes things worse instead of better. Thus some of the benefits of anger control are:
You will be able to calmly handle stressful situations that otherwise would put you "over the edge".
You'll be happier and more relaxed at home, at work and whilst driving.
Your health will improve, as well as your relationships.
A person you love could have been badly hurt if your anger had got out of control.