Good endorsements and sales can be helpful in getting new customers but your business will only grow if you are successful bringing back these customers. This is only possible through good customer service.
It is with your good customer service that you can satisfy the customers and make them visit your store time and again. Customer service is all about pleasing your customers so that when they go out they pass on a positive feedback about your business. This will make more customers and thus add to your business market.
A fine retailer is the one who can sell no matter what to anybody. A salespersons customer skill will be noticed if he is able to sell something to that same customer again. The real meaning of good customer service is forming a connection with customers – an association that that individual customer believes that he would like to carry forward.
To form this connection a salesperson has to only remember one thing; “You will be judged by what you do, not what you say.”
For a good customer service following things should be kept in mind:
1) Reply to your calls
When people call to know about your business or for other clarifications there should be someone to receive their calls. If you can’t do it personally appoint someone to receive the calls. But always remember no one likes to listen to pre recorded voice on answering machine. When receiving the call you must listen to the caller without interrupting in between, try to write down if certain message has to be conveyed, never give information which you are not aware of.
Being reliable is the key to any relationship and good customer service is one such relation. If you promise to do something for the customer you should fulfill it, this shows your reliability. For example if you promise to deliver a particular thing on a definite date make sure you do it on that date itself to maintain the faith of the customer in you.
3) Hear your customers problem
Always listen to your customer first and make him feel that whatever he is saying will be taken into consideration. If possible try to solve their problems there and then. This will surely leave a positive impression of your business on the customers.
4) Help people with little things
As some one comes to your shop with broken band and you just fix it without charging for it and just giving a smile. This will surely bring back the customer whenever he needs a new watch and will also mention this warm gesture made by you to others.
There are many things lead to good customer skills that cannot be put down in words but one can only say that there is no true reason behind getting your customers to come back. All that is required is offer customer services that go beyond your customers' expectations and surpass your opponent’s customer service.